Get Me Digital Logo

Getmedigital – Starlink Installation Terms & Conditions


Version 2.0
Date: 28 May 2026

These Terms & Conditions apply to Starlink installation services coordinated through the Getmedigital platform (“Services”).

By confirming a booking request through the Getmedigital portal, the customer agrees to these Terms & Conditions.


1. Definitions

“Getmedigital” means RDI (UK) Holdings Ltd trading as Getmedigital.

“Customer” means the individual or organisation requesting installation services through the Getmedigital platform.

“Installer” means the approved regional installation partner assigned to carry out the installation services.

“Starlink Equipment” means the Starlink kit, accessories and related equipment purchased directly from Starlink.


2. Installation Services

Getmedigital coordinates installation services through a network of approved regional installation partners operating across the UK.

Standard installation services may include:

  • Site assessment for suitable antenna positioning - an approved installer will help you choose the best location for your Starlink dish for maximum signal strength.
  • Installation and mounting of Starlink equipment - an approved installer will mount the Starlink dish in an agreed location
  • Cable routing and internal equipment connection - an approved installer will route the cable from the Starlink dish into the property using the most practical and suitable entry point available.
  • Configuration and operational testing - an approved installer will connect the Starlink router at the nearest fixed power source to where the cable enters the property.
  • Basic signal and connectivity verification - an approved installer will setup and activate your Starlink router
  • Installation completion photographs and customer sign-off - an approved installer will test the performance and provide you a walkthrough of the Starlink app.

The exact installation scope may vary depending on property type, installation complexity and site conditions.

If the customer requires a custom setup (for example, longer cabling, extra mounts, or special routing), this may involve additional costs. The installer will review these with you during scheduling or on-site.

Any extra accessories or equipment not included in the Starlink kit must be purchased separately.


3. Customer Responsibilities

The Customer agrees to:

  • Provide accurate booking and property information
  • Upload any requested property photographs or site information through the Getmedigital portal
  • Ensure safe and reasonable access to the property during the installation appointment
  • Ensure an adult representative is present during the installation
  • Ensure access to suitable power outlets and internal equipment locations
  • Obtain any landlord, management company or third-party permissions required for the installation
  • Ensure the Starlink equipment is available on-site at the time of installation unless otherwise agreed

Failure to provide the required information or site access may result in installation delays, rescheduling or aborted visits.


4. Scheduling & Appointment Management

Installation appointments will be arranged directly between the assigned Installer and the Customer following allocation through the Getmedigital platform.

Whilst reasonable efforts will be made to meet preferred installation dates, appointments remain subject to installer availability, weather conditions, site safety and operational requirements.

Where an appointment cannot proceed due to customer absence, unsafe access conditions, severe weather or incomplete customer information, the installation may require rescheduling.


5. Health & Safety

The Installer retains the right to refuse or postpone installation activities where site conditions are considered unsafe or unsuitable.

This may include:

  • Unsafe roof access
  • Unsafe ladder positioning
  • Severe weather conditions
  • Structural concerns
  • Restricted working access
  • Unsafe cable routing conditions

Safety decisions made by the Installer shall be final at the time of attendance.


6. Installation Standards

Installations will be completed in accordance with:

  • Starlink installation guidance
  • Applicable UK health and safety requirements
  • Getmedigital operational procedures
  • Reasonable industry installation standards

The Installer will use reasonable care when carrying out installation activities at the property.


7. Additional Works

Standard installation services may not include:

  • Specialist access equipment
  • Additional cable runs beyond standard installation assumptions
  • Specialist mounting structures
  • Complex commercial installations
  • Internal decorative works
  • Electrical modifications
  • Building or roofing remedial works

Where additional works are identified, these may require separate approval or additional charges.


8. Completion & Customer Sign-Off

Upon completion of the installation, the Installer may request customer sign-off confirming:

  • Installation attendance
  • Completion of agreed works
  • Operational status of the Starlink service at the time of departure

Installation photographs and operational testing information may also be recorded through the Getmedigital platform for quality assurance purposes.


9. Warranty & Liability

Starlink equipment warranties remain the responsibility of Starlink.

Getmedigital coordinates installation services through approved installation partners but does not manufacture or supply the Starlink equipment itself.

Whilst reasonable efforts will be made to achieve a suitable installation outcome, Getmedigital and the Installer cannot guarantee:

  • minimum internet speeds
  • uninterrupted service
  • coverage quality affected by trees, obstructions or environmental conditions
  • third-party network availability

Nothing within these Terms excludes liability where such exclusion is prohibited by law.


10. Data Protection

Customer information provided through the Getmedigital portal will be processed for the purposes of:

  • installation scheduling
  • installer allocation
  • operational management
  • quality assurance
  • customer support

Property and installation photographs may be retained for operational, audit and quality assurance purposes.


11. Force Majeure

Neither Getmedigital nor the Installer shall be liable for delays or failure to perform installation services caused by events outside reasonable control, including severe weather, supply chain disruption, transport disruption or other operational events.


12. Governing Law

These Terms & Conditions shall be governed by the laws of England and Wales.


13. Contact Information

Following installer allocation, the assigned Installer will normally act as the primary point of contact for appointment scheduling, installation attendance and installation-related queries. Operational support or escalation queries relating to installation bookings may also be directed to:

support@getmedigital.com